Citizen-Led Accountability: Strategies and Practices

Citizen-Led Accountability: Strategies and Practices

This program has been postponed. Please check back for future offerings.

Online Delivery

Citizens have the right and responsibility to hold state actors and other power holders (e.g., corporations, NGOs) accountable for decisions and actions that affect their lives. Indeed, the participation of active citizens is key to ensuring good governance, which directly affects people on a daily basis (i.e., by influencing access to health care, education, housing, water and sanitation, roads, and job opportunities), and the achievement of the Sustainable Development Goals. The COVID-19 pandemic has been a powerful reminder of the critical importance of transparent, accountable, and responsive governance to ensure the basic needs and well-being of communities are met, and that systemic injustices are not further entrenched. Yet, around the world, many governance systems lack accountability, leading to problems of poor-quality public services, mismanagement of resources, corruption, waste, and social injustice. At a time when many countries are experiencing democratic backsliding, shrinking civic space, and persistent inequalities (e.g., economic, gender, racial), many citizens feel powerless to voice their opinions and concerns, let alone to influence government decisions, push for improved responsiveness, demand accountability, and effect meaningful change.
My experience with Coady has broaden my knowledge to seamlessly approach accountability issues of concern to me. The accountability matrix that we were exposed to at the training was welcomed by my organization and we are going to be deploying it for maximum output. We are also going to be adopting the downward accountability relationship in my organization so we can be accountable to the immediate community that we serve.
Henry Afojeare Omokhaye


Citizen-led accountability – or “social accountability” – refers to a range of approaches and practices that enable citizens (including those who are often excluded) to do just that: to work with governments in a meaningful, productive, and effective way in pursuit of increased transparency, citizen voice, improved governance systems, and ultimately, a culture of accountability leading to positive changes in people’s lives. This course helps equip you to understand the underlying principles of citizen-led accountability, and craft context-appropriate proposals to build accountability into your work. Through case studies from around the world and intentional peer learning, you will learn innovative practices to engage citizens, monitor government actions, seek accountability, prevent corruption, and improve essential public services. You will also learn to design inclusive pro-accountability strategies and bridge conceptual learning with practical applications in your own work to foster a culture of accountability in your organization and in societies.

Benefits and Learning Objectives

By the end of the course, you will be able to:
  • Explain the fundamental principles of citizen-led accountability, its role in good governance, why it is important, and the potential benefits it can bring.
  • Identify the characteristics of an enabling environment for citizen-led accountability and explore strategies for creating/nurturing enabling conditions.
  • Describe a range of citizen-led accountability practices and tools, such as participatory planning, gender budgeting, participatory budgeting, social audit, community scorecard, and citizen report cards.
  • Apply an inclusion lens (e.g., accounting for factors of power, gender, and intersectionality) in your analysis of governance and planning for citizen-led accountability.
  • Reflect strategically on how to maximize the impact of citizen-led accountability approaches in order to successfully negotiate change and achieve concrete improvements (such as enhanced quality and accessibility of public services).
  • Apply strategic thinking to develop a proposal for citizen-led accountability adapted to your own context.

Time Requirements

Over the course of seven weeks, you should prepare to dedicate approximately 7-9 hours per week to complete a mix of independent learning activities (5-7 hours) and facilitated live session (2 hours) every Thursday at 1 pm GMT. One week prior to the course start date, a pre-orientation period will allow you to become familiar with the learning platforms and technology.

Technology Requirements

  • Reliable internet access (high speed is recommended)
  • Speakers and microphone

Who Should Apply?

This certificate course is designed for practitioners from civil society organizations and social movements, as well as staff from government, development agencies, or the private sector, who are engaged in governance, public services, human rights, advocacy, and/or accountability work. As a participant, you should be open to sharing your knowledge and skills with other participants from around the world and be motivated to apply your learning in your own work.


Tuition Fees for the course are $1,500CAD. Coady Institute strives to ensure that participants working with marginalized communities around the world have access to its courses. This is made possible through the provision of bursaries that are funded by many individual and institutional donors of the International Centre for Women’s Leadership. Partial bursaries of $1,050CAD are available for international candidates. Those receiving a bursary will be responsible for paying the balance before the designated deadline. Full bursaries are available for First Nations, Métis and Inuit women residing in Canada as well as women from African Nova Scotian communities.


Please Note

Please note that Coady Institute does not accept third party applications. Individuals need to submit their application via Coady’s website and should use caution when approached by those offering services to complete the application and admissions process.