Marie Michael Library

Title

Bringing citizen voice and client focus into service delivery

Author

Goetz, Anne Marie; Gaventa, John

Description

This is a study of efforts to improve the responsiveness of public providers to the needs of service users, particularly the poorest service users. This paper examines over sixty case studies of both public-sector reforms to foster stronger client focus in service delivery; and civil-society initiatives to demand improved services.

File No

IDS-WP138

Agency

Institute of Development Studies (IDS)

Date

Jul-01

Pages

65

Coady International Institute

St. Francis Xavier University
4780 Tompkins Lane
PO Box 5000
Antigonish, NS B2G 2W5
Canada

Phone: (902) 867-3960
Phone: 1-866-820-7835 (within Canada)
Fax: (902) 867-3907

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